Smithware module

ProcessIQ

Mine event logs, surface friction, and deploy remediation scripts in one workspace.

ProcessIQ automates ingestion, mining, and remediation for operational workflows with BPMN exports and orchestration hooks.

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Module identity

Category: Process automation
Primary users: Operations excellence teams and automation architects

What customers can do

Log ingestion with schema detection + anomaly tagging
Process mining explorer with conformance scoring
Automation kit templates with approval gating
BPMN exports with Git-backed runbook versioning

Public availability

Beta Ready

Internal diagnostics, incident queues, and blocker detail are published in the status center.

Evidence policy

Source: Live Firestore · Refreshed: Apr 15, 2026, 4:40 PM

Quantified public claims are temporarily withheld until live-source freshness is restored.

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Beta tester accommodations

Qualified beta cohorts can start with Individual tier pilot incentives and guided onboarding credits.

Start beta checkout

What this module does

Clear capabilities and outcomes so operators can assess fit in minutes.

Capabilities

Operator workflows

Log ingestion with schema detection + anomaly tagging
Process mining explorer with conformance scoring
Automation kit templates with approval gating
BPMN exports with Git-backed runbook versioning

Business outcomes

What teams gain

Current status: ProcessIQ is operating in synchronized beta readiness with validated workflows and customer-facing assets.
Identifies hidden blockers within hours
Accelerates runbook deployment with guardrails
Feeds actionable insights back into AlignIQ and OmniScan
Detailed benchmark values automatically return after live freshness validation.

Cross-module integrations

Data handoffs and automations this module powers across the Smithware suite.

AlignIQ ticket scoring for prioritised fixes
OmniScan policy change triggers
VisionRendr evidence exports for compliance

Process mining sandbox

Load event logs, inspect generated BPMN, and trigger automation scripts in a safe demo environment.

Simulate automation

Automation runbooks

Refreshed Mar 7, 2026, 3:19 PM. Automation coverage 50% with 60% of steps execution-ready.

Major Incident Containment

Incident Response • Ops Command

Target window 2025-02-10

Automation coverage: 60%
Readiness: 100%
Automation savings: 3.7 hours
Connectors: PagerDuty, ServiceNow, Slack, AlignIQ

Owner: Operations ControlOwner: Automation Guild

Restore critical customer-facing services within SLA while AlignIQ recalibrates guardrails and OptimEyes pauses dependent floor automation.

Steps

ReadyAutomatedOwner: NOC Lead
PagerDuty raises SEV-1 signal and enriches context from AlignIQ telemetry.
Detector v3 deployed with 98% precision.
ReadyAutomatedOwner: Automation Guild
Launches Zoom/Slack bridge with canned updates and invites.
Automation tested against four dry runs.
ReadyManualOwner: Platform SRE
Executes AlignIQ playbook to pause risky automations and reroute traffic.
Cross-region failover verified; manual confirmation reduced to audit acknowledgement.
ReadyAutomatedOwner: Comms Desk
Drafts and routes customer communication for review.
Integrates with Salesforce incident templates.
ReadyManualOwner: Ops PM
Schedules retro, collects logs, and files follow-up actions.
Automation enabled with legal-approved template.

Approvals

SecurityApproved
Rollback simulation passed 2025-10-12.
LegalApproved
Template language cleared with conditions.

Recommended actions

Add AlignIQ guardrail webhook audit to weekly control report.
Refresh automation checklist with new rollback validation evidence by 2025-10-16.
Record updated playbook walkthrough during 2025-10-17 incident rehearsal.

QA notes

Major Incident Containment target go-live in 0 days.

Supplier Onboarding Automation

Supply Chain • Supply Operations

Target window 2025-10-25

Automation coverage: 60%
Readiness: 60%
Automation savings: 44 hours
Connectors: SAP Ariba, OmniScan, RiskIQ, DocuSign

Owner: Supply OpsOwner: Risk Office

Automate supplier intake, credential verification, and OmniScan policy activation for new manufacturing partners.

Steps

ReadyAutomatedOwner: Supply Ops
Collect supplier metadata via Ariba form and validate required fields.
Schema validation automated with 100% field coverage.
ReadyAutomatedOwner: Risk Office
Trigger RiskIQ screening and archive evidence packet.
RiskIQ API connectivity verified in sandbox.
ReadyAutomatedOwner: Legal Ops
Send DocuSign package with pre-filled compliance clauses.
Requires manual review for non-standard jurisdictions.
ActiveManualOwner: Supply Ops
Activate OmniScan replenishment guardrails for approved supplier lanes.
Legacy ERP connector migrated; staging validation underway.
ActiveManualOwner: Automation Guild
Generate onboarding kit and schedule ProcessIQ automation walkthrough.
HR dataset delivered; awaiting OptimEyes staffing alignment.

Approvals

FinanceIn Review
Net terms automation SLA draft under review (ETA 2025-10-15).
SecurityApproved
Integration risk accepted for pilot scope.

Recommended actions

Complete staging validation for OmniScan guardrail activation (2025-10-16).
Finalize finance sign-off on automated credit limit checks before 2025-10-18.
Sync onboarding kit with OptimEyes workforce scheduling and publish updated walkthrough.

QA notes

Supplier Onboarding Automation readiness 60% below 75% target.
Supplier Onboarding Automation has 1 approval awaiting sign-off.
Supplier Onboarding Automation target go-live in 0 days.

Carbon Compliance Reporting

Sustainability • Sustainability Office

Target window 2025-11-08

Automation coverage: 50%
Readiness: 50%
Automation savings: 48 hours
Connectors: CarbonIQ, SupplyChainIQ, GCP BigQuery, Notion

Owner: Sustainability OfficeOwner: Data Platform

Aggregate Scope 1-3 metrics, align with CarbonIQ calculations, and submit region-specific reports with automated attestations.

Steps

ReadyAutomatedOwner: Data Platform
Pull CarbonIQ exports and merge with SupplyChainIQ logistics streams.
Scheduled BigQuery job validated with backfill.
ActiveManualOwner: Sustainability Analyst
Reconcile anomalies vs AlignIQ baseline and flag deltas >5%.
Preliminary emission factors loaded for QA; awaiting final dataset.
ReadyAutomatedOwner: Compliance
Generate attestation documents and route for digital signatures.
DocuSign templates localized for EU and APAC.
In ReviewManualOwner: Sustainability Office
Publish executive summary to Notion workspace with KPI deltas.
Narrative template updated; executive review scheduled 2025-10-19.

Approvals

ComplianceActive
Emission factor library delta submitted for approval 2025-10-12.
Executive OfficeIn Review
Tone and structure review taking place during Oct leadership sync.

Recommended actions

Complete reconciliation QA pass after final emission factor import (deadline 2025-10-20).
Secure executive approval on board narrative before 2025-10-21.
Integrate CarbonIQ anomaly feed into ProcessIQ alerts to unblock briefing automation.

QA notes

Carbon Compliance Reporting automation coverage 50% below 60% target.
Carbon Compliance Reporting readiness 50% below 75% target.
Carbon Compliance Reporting has 2 approvals awaiting sign-off.
Carbon Compliance Reporting target go-live in 0 days.

Launch-Day Remediation Playbook

Launch Operations • Launch PMO

Target window 2025-11-05

Automation coverage: 33%
Readiness: 33%
Automation savings: 8 hours
Connectors: OmniScan, AlignIQ, SupplyChainIQ, ProcessIQ, Slack

Owner: Launch PMOOwner: Support OpsOwner: OmniScan Engineering

Coordinate TLS fallback, demand variance guardrails, communications, and bundle activation throughout the OmniScan launch window.

Steps

ReadyManualOwner: OmniScan Engineering
Validate TLS reel capture and compliance packet; attach evidence into launch workspace.
Reel v2025.11 recorded 2025-11-03 with accessibility overlays.
ActiveAutomatedOwner: Support Ops
Enable AlignIQ variance guardrails and configure SupplyChainIQ reroute automations for launch-day thresholds.
Automation tested in staging; production toggle scheduled for 2025-11-04 18:00 UTC.
In ReviewAutomatedOwner: Comms Desk
Open incident & customer communications bridge with ProcessIQ drafted templates.
Templates reviewed by Legal 2025-11-02; awaiting final PMO sign-off.
ReadyManualOwner: Product Marketing
Publish Ops Resilience bundle messaging and update Smithware pricing portal.
Pricing approved by Finance; automation triggers ProcessIQ API to push cross-sell prompts.
PendingManualOwner: Launch PMO
Execute 2025-11-05 go/no-go rehearsal with Support Ops, GTM, and Launch PMO observers.
Rehearsal deck drafted; packet docs/products/ProcessIQ/GoNoGoRehearsal.md ready; waiting on participant confirmations.
PendingManualOwner: Automation Guild
Schedule retro, archive logs, and attach learnings to ProcessIQ knowledge base.
Retro template prepared; to be triggered T+24h after GA.

Approvals

Support Ops DirectorApproved
Variance guardrail automation validated 2025-11-02.
GTM LeadershipIn Review
Launch comms deck under GTM review (ETA 2025-11-04).
SecurityApproved
TLS fallback runbook signed off 2025-11-01.

Recommended actions

Review go/no-go packet (docs/products/ProcessIQ/GoNoGoRehearsal.md) with Launch PMO during 2025-11-04 stand-up.
Confirm rehearsal attendance and dry-run variance guardrail toggle by 2025-11-04.
Distribute TLS compliance reel + playbook to Customer Ops immediately after rehearsal.
Configure ProcessIQ automation to post launch status updates into #smithware-launch channel.

QA notes

Launch-Day Remediation Playbook automation coverage 33% below 60% target.
Launch-Day Remediation Playbook readiness 33% below 75% target.
Launch-Day Remediation Playbook has 1 approval awaiting sign-off.
Launch-Day Remediation Playbook target go-live in 0 days.

Orchestration recommendations

ProcessIQ highlights high-impact workflow insights with suggested actions.

major-incident-containment warning

low risk

Major Incident Containment target go-live in 0 days.

Action: Add to QA queue and verify before next rehearsal.

supplier-onboarding approvals

medium risk

1 approval outstanding

Action: Escalate to launch coordinator and set SLA timers; block go-live until approvals clear.

supplier-onboarding warning

low risk

Supplier Onboarding Automation readiness 60% below 75% target.

Action: Add to QA queue and verify before next rehearsal.

supplier-onboarding warning

low risk

Supplier Onboarding Automation has 1 approval awaiting sign-off.

Action: Add to QA queue and verify before next rehearsal.

supplier-onboarding warning

low risk

Supplier Onboarding Automation target go-live in 0 days.

Action: Add to QA queue and verify before next rehearsal.

carbon-compliance-reporting approvals

medium risk

2 approvals outstanding

Action: Escalate to launch coordinator and set SLA timers; block go-live until approvals clear.

Sample event slice

Sample data (non-customer telemetry)

ProcessIQ auto-detects cases, enriches actors, and tags automation steps. Example from a recent CX investigation:

Case	Activity	Actor	Timestamp
SIP-4401	Ticket opened	CX-NA	2025-01-06T09:41:00Z
SIP-4401	Triage	Ops-EU	2025-01-06T10:04:00Z
SIP-4401	Automation executed	ProcessIQ	2025-01-06T10:05:14Z

Governance hand-off

Automation recipes ship with approval checklists and rollback
BPMN exports sync to your Git or ticketing system automatically
Every automation run records inputs, outcomes, and reviewers for audit confidence

Customer vignette

ProcessIQ automation playbooks

“We codified approvals, automation, and evidence into one workspace. Our auditors now reference Smithware directly.”VP Operations Excellence, Aurora Retail

Aurora Retail combined ProcessIQ with AlignIQ scoring to automate high-volume onboarding flows while maintaining strict approval governance.

Automations live

19 recipes

Ingest-to-action

3 min

Manual effort

▼ 42%

Customer activation

ProcessIQ helps teams standardize automation delivery with reusable runbooks, process visibility, and guided execution.